ORDER PROCESSING:

Please allow 2 days to process your order. Expect an email within 2 days to let you know your order is on the way!

LOCAL PICKUP - Mutually agreed upon location

Orders can be picked up at a mutually agreed upon location.  An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 20KM of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.  To request local delivery, please contact us via email at jason@thecreativeden.ca.

When your order is ready for delivery, you will receive an email to arrange at time.

DOMESTIC SHIPPING RATES AND ESTIMATES:

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Free shipping for orders over $200

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 5 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at  jason@thecreativeden.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at  jason@thecreativeden.ca